Opening of Auckland contact centre and offices of Whakarongorau Aotearoa

09 April 2021

Today the Auckland offices and contact centre of Whakarongorau Aotearoa were opened by the Prime Minister the Rt Hon Jacinda Ardern.

Andrew Slater, CEO of Whakarongorau Aotearoa said today “We are very pleased to celebrate this occasion with Ngāti Whātua Ōrākei who have been key in guiding and welcoming us to this place and in sharing the story of the importance of this place to Tangata Whenua. We are also pleased to share this day with so many of our sector, technology, industry, and Government partners and our people.”

Partners at the event included Ngāpuhi who worked with Whakarongorau Aotearoa to stand up a contact centre and have 40 Māori staff now using the capabilities of the Government-funded telehealth platform, to work from Kaikohe discussing vaccine and arranging bookings.

“We moved into this building from our Grafton site of over 15 years. The expiration of the lease late last year created the opportunity to find a more suitable, fit-for-purpose building with the right infrastructure to support organisational growth, business continuity and incident management, and where our Auckland team can be together.”

The resilient infrastructure and direct link into the essential services utilities network also makes the new Auckland site an excellent Incident Management / Disaster Response location.

“This is our first event with our new name Whakarongorau Aotearoa. We think this name better reflects the work we do.”

“We have the privilege of running free to the public, virtual health, mental health, and social services - available 24 hours a day, 7 days a week. We want to give everyone in Aotearoa the opportunity for wellness. We focus on the connected world of digital care, where we can help join all the dots, and select the right services, advice, support and help for the right need.”

Watch our launch video here: