Frequently asked questions

You can request any information that we hold about you. This includes information we have collected from you when you have contacted us by telephone, text, email, web chat, or written correspondence. Information we may hold includes your name, gender, ethnicity, date of birth, contact details and information about your illnesses, symptoms, and disabilities.

Yes. However, if your child is over 16 years of age we will require their written consent.

Yes. However, we will require their written consent or a copy of the activated Enduring Power of Attorney if applicable.

Yes. However, we will require written consent from the Executor or Administrator of the whānau member’s Will. If your whānau member did not have a will, contact us to discuss your options.

We will respond as soon as possible, and no later than 20 working days. If we require additional time, we will let you know. If your request is urgent please let us know and we will do our best to accommodate this.

We will not charge you a fee for requesting a copy of your information unless we have already provided you with the same or substantially the same information within the last 12 months.

If you believe any information we hold about you is wrong you can ask us to correct it. We will either make the correction or explain to you why we are not prepared to do so. In that case you may ask for a statement of your views to be placed on your record.

We will send the information to you by password protected email or by courier post.

If you have any concerns about the way we have handled your request for information, please let us know and we will do our best to resolve this. You can also contact the Office of the Privacy Commissioner at: https://www.privacy.org.nz/your-rights/making-a-complaint/

Feel free to email us at feedback@whakarongorau.nz with any questions or concerns.