Telehealth services

These are Government-funded free to the public, 24x7 national telehealth services, across seven digital channels. These services are co-funded by the Ministry of Health, ACC, Te Hiringa Hauora Health Promotion Agency, Ministry of Social Development, and the Department of Corrections.


Call 0800 611 116

Health triage, advice and information.
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Call 0800 778 778 or Text 4006

Support for people wanting to quit smoking and stay quit.
Sign up online

Alcohol Drug Helpline

Call 0800 787 797 or Text 8681

Advice, information, and support about drinking or other drug use.
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1737 Need to Talk?

Call or Text 1737

Front door for anyone dealing with stress, anxiety, depression, or just a need to talk to access support from a trained counsellor.
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1737 Peer Support

Call or Text 1737

When you phone 1737 you now have the option to talk to someone with lived experience of wairangi/mental distress who is trained to provide tautoko/support.
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Gambling Helpline

0800 654 655 or Text 8006

Support for those worried about gambling or the gambling of others.
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Safe to talk

Call 0800 044 334 or Text 4334

Kōrero mai ka ora. The national sexual harm helpline - confidential support and advice for those affected by sexual harm.
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Individual phone and online counselling, easy access, where you are. GPs and case workers refer people for up to 6 fully funded phone counselling sessions.
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Drug Referral Service

Call 0800 787 797 or Text 8681

We work with Police who - since changes to the Misuse of Drugs Act - refer some people charged with illicit drug use/possession, to contact the Alcohol Drug Helpline.
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Depression Helpline

Call 0800 111 757 or Text 4202

Support tools and information for emotional and psychological issues.
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The Lowdown

Text 5626

Support to help young people recognise and understand depression or anxiety.
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Emergency Triage

Clinical telephone assessments by registered nurses for low-acuity 111 calls to St John and Wellington Free Ambulance.
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Call 0800 678 789

Support for offenders and prisoners (and their whānau who are helping them) regarding alcohol or drug use.

Early Mental Health Response

A service providing faster and more appropriate help to people in social and psychological distress who call 111 to access New Zealand Police or Ambulance.
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National Bowel Screening Programme Coordination Centre

We manage the database and distribution of invitations for the programme, providing test kits to participants, and ensuring that GPs receive their patient's test results.
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National Cervical Screening Programme Coordination Centre

We manage the correspondence to women, answering questions from the public as well as liaising with the regional centres, smear takers, laboratories, specialists and DHBs about the people they serve.
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Mental Health After Hours

Calls to contracted local DHB mental health teams are answered after hours by registered mental health nurses.

Peer Talk

0800 234 432

Recovery through shared experience. Peer talk advisors have experience of addiction and mental health issues and can support people in their journey to recovery.


Through selected peers, professionals and technology, Piki aims to equip young adults (in the greater Wellington region) with tools to help overcome adversity and to strengthen wellbeing. 1737 and Puāwaitanga are two of the support options.
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Whītiki Tauā

Mentors provide virtual mentoring for MSD's Mana in Mahi participants who may need some extra support to reach their work goals.
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GP After Hours

Clinical support for General Practices after hours. We answer calls in the practice's name and triage protocols customised to their requirements.
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Shine Domestic Abuse Helpline

0508 744 633 and webchat, available 24/7

Supporting women and men who are worried about their own situation or someone else who might be living with domestic abuse.
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Women’s Refuge webchat

Our counsellors are at the other end of the Women’s Refuge webchat – accessed via the Women’s Refuge Shielded Site that many NZ businesses and organisations add to their websites. Victims of domestic violence can use a shielded portal to get support and info without fear of it showing up in their browser history for anyone else to find.
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The Family Violence Information Line

0800 456 450 from 9am - 11pm, 7 days a week

For information about services that can help you if you are experiencing or witnessing violence, or want to change your own behaviour. It’s OK to ask for help.
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Family Services Directory

0800 211 211 from 9am – 6pm, 7 days a week

The team can help you find the Ministry of Social Development’s family service you need, in your area.
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COVID-19 Healthline

Call 0800 358 5453

Providing information and advice about COVID-19.
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COVID Vaccination Healthline

Call 0800 28 29 26

Providing vaccination information and help for people who are unable to book online.

COVID Welfare

The team do daily health and wellbeing checks for people self-isolating at home.


Online decision support tool to help men and their whānau understand more about prostate cancer and to decide if they should see their doctor to get tested.
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Poisons Advice

0800 POISON (0800 764 766)

Poisons advice delivered through the National Poisons Centre.
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Immunisation Advice

0800 IMMUNE (0800 466 863)

Immunisation advice provided to the public in partnership with the Immunisation Advisory Centre (IMAC).
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Expert Advice Line

0800 811 767

A helpline for community and social service professionals needing expert advice for their work with clients with mental health support needs or addiction challenges. NB we also offer specific Expert Advice Lines (via other numbers) for Housing New Zealand, the Ministry of Education and other Government departments

Live Kidney Donation

0800 LIVE DONOR (0800 5483 3666)

A 'front door' for people enquiring about being a live kidney donor.
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Elder Abuse Response Service

Call 0800 EA NOT OK (0800 32 668 65)

Text 5032, email
Information and support about elder abuse.
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The Diver Emergency Service Hotline

0800 4DES 111 (0800 4337 111)

Advice on diving related incidents, accidents or injuries, including the emergency management of decompression illness.

We also partner with great organisations

PlunketLine uses the National Telehealth Service technology to triage sick children under 5 years old.