Today the Auckland offices and contact centre of Whakarongorau Aotearoa were opened by the Prime Minister the Rt Hon Jacinda Ardern. Read more
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Whakarongorau Aotearoa, formerly Homecare Medical, has moved to new premises in Auckland’s Freemans Bay.
Lockdowns aren't good for smokers.
More than a quarter of the 500,000 New Zealanders still smoking said their cigarette intake increased during last year's level 4. It is possible that a similar increase is taking place during the latest level 2/3 alert.
The Mental Health Foundation has warned people may be feeling additional stress and anxiety, and suggested building connections might help struggling people feel less alone.
Concerns over exam results, job uncertainty and the ongoing impact of Covid-19 will result in more young people seeking help for a range of mental health issues, a New Zealand support service says.
Although depression and anxiety are the main reasons why people ask for help, study worries, relationship troubles and family problems can also be major stressors, consultant psychiatrist Dr Siale Foliaki says.
More than a million Kiwis called Healthline in 2020, trusting the voice at the other end of the line to explain Covid-19 and how to keep themselves and their family safe. When calls skyrocketed, more staff had to be brought on board urgently. Sophie Ryan reports.
As calls to our national telehealth service climbed 10 times above normal levels, people were sometimes waiting more than an hour to get through to a registered nurse after Covid-19 arrived in New Zealand.
Healthline chief executive Andrew Slater knew he needed to act fast to get more people on the other end of the phone and when the hand brake came on international travel in March, 300 employees from House of Travel joined Healthline to help field the calls.
From implementing a new IT system to rapidly training new staff members, this massive transformation, that would normally take months, took place in a matter of weeks. It was published in one of our online flipbooks, so you may have missed it.
Homecare Medical chief executive Andrew Slater has had to support staff through rapid change.
He's taken the hint and is now becoming one of the success stories for Quitline, the Government-backed quit-smoking programme run by Homecare Medical, particularly in its focus of improving Māori health by bringing down disproportionately higher smoker rates.
The Healthline team…has a direct information artery to the Ministry of Health so they can quickly adapt its public health messages and the latest epidemic developments for delivery to potentially anxious callers.
Calls for help for anxiety and depression and alcohol and drug relapse increased during the coronavirus lockdown, new figures show. Calls to lines run by the National Telehealth Service — including 1737, Depression Helpline and Alcohol Drug Helpline — increased by nearly a third in the first week of lockdown compared with two weeks earlier (March 12-18).
The team at NZNO Kai Tiaki interviewed Sarah Tan, Andrew Slater and nurse Marley Mueller. The article featured in May’s edition, and focused on a day in the life of a Healthline nurse working throughout COVID-19.
TVNZ1 Breakfast on International Nurses day, Breakfast interviewed Sarah Tan (Head of COVID-19 Service Unit Service Delivery Manager – Emergency Triage) and nurse Julianne Wilson about their experience working throughout COVID and what it is like to be a nurse at Healthline.
A new phone line has been set up specifically for primary and community health clinicians seeking COVID-19 advice. The number, 0800 177 622, is now operational and was announced in a letter sent out yesterday by the Ministry of Health’s acting deputy director-general of Health System Improvement and Innovation Clare Perry.
Andrew Slater never expected his call centre staff would be delivering babies over the phone on a regular basis. Mr Slater certainly didn’t foresee he would be running around Auckland dairies on the hunt for Ajax Spray n’ Wipe and hand sanitiser for the office. Blueprints for the future have arisen from this innovative thinking. The health system over the last month has done some extraordinary things
Calls and texts to the government's free national mental health helpline have risen sharply since the start of alert level 4. The number of calls to 'Need To Talk 1737' is up by 40 percent within the last five days, as people seek counselling over issues such as financial anxiety or worries about children.
Mental health helplines and the Ministry of Social Development (MSD) are receiving an unprecedented number of calls as people struggle emotionally during New Zealand's COVID-19 lockdown.
Sheryl Fife is a close confidant to many, but few have ever seen her face. The self-confessed 'gypsy' is the real-life characterisation of an old adage that exists in the medical fraternity - nursing isn't a job. It's a calling. And she's been answering the call on and off for more than a decade.
Demand for Healthline remains high even three weeks into the coronavirus lockdown, with call volumes over Easter seven times higher than the same period last year.
Talk of bathtub hand sanitiser and a grim worldwide trend have led to warnings: Alcohol won't cure Covid-19 and the wrong type can kill.
Healthline staff have given help to 170,000 people of Aotearoa New Zealand since the Covid-19 outbreak hit the country in March.
Over three days this week Heathline fielded more calls than it did for the entire month of March last year.
News that a man with coronavirus attended a Tool concert in Auckland has had a 'huge impact' on calls to Healthline.
Like most articles about mental health, this story has a list of helpline numbers at the end. But who actually picks up when you make that call or text? Mental health and addiction counsellors at the National Telehealth Service handle 15000 phone or text sessions a month. Adam Dudding spent a day with the MH&A team to get an inside look into what happens when you call a helpline.
New Zealand is a nation of animal lovers, pets are part of our whānau. Three out of five households have a pet, that’s around 4.6 million companion animals. 1 out of 10 New Zealanders smoke. Our pets are at risk of many health issues if they’re exposed to tobacco smoke; dogs and cats are twice as likely to get cancer if their owners smoke around them and other animals too - including birds and guinea pigs - are susceptible to a range of health issues. Quitline is launching ‘Quit for your pets’ – an evidence- based ‘nudge’ campaign that takes a unique angle to motivate people to quit smoking – by highlighting the harm that smoking can cause their pets, and encouraging animal-loving smokers to think about quitting smoking not just for themselves but for their pet too. Read more
Happy birthday PlunketLine! From the Healthline team we’d like to congratulate you on 25 years of amazing service for children and their whānau around New Zealand. In the 3 ½ years we’ve collaborated with you, 90,948 parents and whānau have received health advice from your nurses – using the national telehealth service clinical and technology platform. It’s been a pleasure working with you and we look forward celebrating many more birthdays to come.
The events in Christchurch on 15 March are so distressing. The team have been making sure that all those impacted and distressed by what’s happened know that if they, or someone they know, needs mental wellbeing support or advice then call or text 1737 for free, anytime for support from a trained counsellor. Read more
Media have played a significant role in keeping the public informed about events around the Christchurch terrorist events and the aftermath of those events. We have worked with the Ministry of Health, the Canterbury District Health Board and the Mental Health Foundation on guidelines for media, to get their assistance to help reduce the harmful impact of the events on the health of the nation. It was important to note in the guidelines that we are aware that journalists covering the terror attacks are under enormous pressure and are having to hear and see things that are extremely distressing, their wellbeing is important too.
Our CEO Andrew Slater, Mel Grant (Special Projects Manager – MH&A) and John Francis (MH&A Professional) from our team had the privilege of meeting the Duke and Duchess of Sussex at an event in Wellington, focussed on initiatives to promote youth mental health. Andrew, Mel and John were invited to talk about how we pioneered text counselling in New Zealand with the 1737 service. Read more
To coincide with the first anniversary of the launch of the 1737 service, Andrew was interviewed by the Listener magazine, which was published Friday July 13th. In the extensive article, Andrew reflects on how important 1737 is, the types of calls we've received and what we've learnt from a year of running the service. Andrew also spoke about the number of young people, aged 13-24 who have been using the service
New Zealand's new sexual harm helpline, Safe to talk He pai ki te kōrero is giving people the chance to seek free, anonymous and confidential support from one central place, says Minister for Social Development Carmel Sepuloni. The Minister today officially launched Safe to talk He pai ki te kōrero which provides nationwide 24/7 access to free confidential information and support to people affected by sexual harm in any way.
The newly launched 1737 helpline which helps anyone struggling with mental health and addictions, has been contacted more than 5,600 times and the largest demographic reaching out, is young people. Eighteen per cent of those seeking help are aged 13 to 19 years old and 19 per cent are 20 to 24. Psychiatrist David Codyre says "bullying is such a huge driver of depressions for young people".
The Ministry is leading the development and implementation of a new national sexual violence helpline accessible via phone and internet, called Safe to talk. Safe to talk will be: available nationwide, 24 hours a day, 365 days a year. Accessible by a number of modes including phone, online chat, email and text/SMS. Free and allows people to access information, crisis support and referral to local service providers.
The free screening programme for men and women aged 60 to 74 is being rolled out progressively throughout New Zealand. The roll-out started with Hutt Valley and Wairarapa District Health Boards in July.
"The National Telehealth Service operates a number of significant health information services and this week hit a million contacts in just under 20 months, with 1,002,952 contacts this morning," says Dr Coleman. "This includes over 600,000 contacts to Healthline, 141,000 to mental health and addiction services, 150,000 to Quitline and 43,000 for poisons advice."
"From tomorrow nationwide education, prevention and awareness work will be run through the Office for Seniors freeing up frontline providers to actively help older people facing different abuse situations," Ms Barry says. "With translation services available to the free 24/7helpline, and providers selected to ensure services are culturally responsive, the new service will be able to serve different ethnic groups, including Māori, Pasifika, Indian, Chinese and Korean communities."
Two initiatives, '1737, need to talk?'' and Early Mental Health Response (EMHR) were launched in Auckland on Thursday, to provide a "new front door"e; to mental health support and intervention. The services are a joint venture between the police, ambulance, Ministry of Health and Homecare Medical's National Telehealth Service - centralising mental health support through one 4-digit number, 1737
Employer Advice Line, a free phone-based service offering advice to employers about how to support new or existing disabled employees recently launched. Callers get information and advice specific to their situation, including local support services and organisations.
Homecare Medical (formerly HML) will soon be sending Healthline consultation summaries to all GPs, where the service user has given us consent to do so. The summaries are to let you know we took a call from your patient, the history taken and what we advised. GPs will receive the summaries via HealthLink into their PMS system and, where possible, the summaries will have NHIs to allow easy filing. Here's a sample of what a consultation summary will look like.
The Earthquake Support Line has been extended nationally, and it has reported a number of calls from the Wellington region. While calls to the national telehealth service have stabilised, the Earthquake Support Line is seeing increased volumes. As of this morning, the Earthquake Support Line (0800 777 846) and national telehealth service have answered 14,365 calls since the earthquake.
In response to the recent earthquakes and aftershocks, the Ministry of Health has bolstered its 24/7 Earthquake Support Line 0800 777 846 being run by the National Telehealth Service. The support line, which offers social and psychological support, is open to anyone anxious or concerned about how the situation is affecting them or their whanau. They can call for emotional support, advice or just for someone to talk to. Read more
Health Minister Jonathan Coleman says the national telehealth service has helped around 425,000 New Zealanders since its launch one year ago. "The integration of telehealth services on one platform delivered by one provider means that people of Aotearoa New Zealand who makes contact - no matter what phoneline or channel they use - receive the appropriate help they need," says Dr Coleman.
Medical emergencies don't keep normal office hours and telehealth is increasingly being employed to cater for the demand for 24/7 triage and advice. Last year, the country's various health helplines were merged after a government tender won by Homecare Medical. Cliff Taylor visits the company's Auckland HQ to see how the service is doing, six months after going live. Published with permission of New Zealand Doctor. Read the article here.
Homecare Medical has been announced as the successful partner to develop and deliver new integrated national telehealth service. Read more
Two of the country's leading primary health networks Pegasus Health and ProCare have joined forces in delivering a variety of telephone and virtual health services available to more than 2.2 million people in New Zealand. Read more